Support for Buying directly from AEG
Recommended articles for Buying directly from AEG
- How do I return my products?
- I want to return my product but I can't find my receipt, what can I do?
- I have not received my order confirmation email, what can I do?
- Can I collect my order in person?
- How do I know if my order has been entered correctly?
- The item that was delivered to me is incomplete or the accessories were missing. What should I do?
- What's included in my warranty?
- What is the waiting time to receive a credit card refund?
- I changed my mind about a product I received. Can I return it? How can I exercise the right of withdrawal?
- How long will it take to receive a new product in the event of a damaged or incorrect item?
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Delivery & Returns
Waiting for a delivery? Answers to frequently asked questions about planning for, receiving and returning orders.
Consumer Service
Have questions or feedback about your purchase? Our Consumer Service team will be happy to help.
Installation & Services
Need help installing your new appliance? Your questions about services and warranties answered.
Order
Missing your order confirmation, or looking for information on delivery status? Find information on how to proceed.
Payment & Billing
Answers to questions about payment processing and your invoice — including billing and transaction security.
Scrapping
Disposing of an AEG appliance? Find information on how to dispose of responsibly.
Sustainability
Learn more about how AEG works with sustainability.
