How long will it take to receive a new product in the event of a damaged or incorrect item?

Last updated 09/04/2021 10:55

Issue

How long will it take to receive a new product in the event of a damaged or incorrect item?

Resolution

Deliveries and collections can take up to a maximum of 5 working days*.  A limited number of remote eircodes may not have daily deliveries in which case deliveries may take up to 7 working days. 

Large appliances that require fitting require a pre-call to book in the disconnect and re-connection. Typically fitted appliances take 5-7 working days* from the day of your pre-call.

* working days are Monday to Friday