Support for Payment & Billing
Answers to questions about payment processing and your invoice — including billing and transaction security.
- Can I purchase with my company card?
- How can I change the billing information / can I bill the invoice to a company?
- How do I get a copy of the invoice?
- I can't finish the purchase, what can I do?
- I require a VAT receipt. Is it possible to receive it?
- I want to know more about a product I'd like to order, how can I do it?
- What is the waiting time to receive a credit card refund?
- What payment methods can I use?
- When will the credit card be charged?
Delivery & Returns
Waiting for a delivery? Answers to frequently asked questions about planning for, receiving and returning orders.
Have questions or feedback about your purchase? Our Consumer Service team will be happy to help.
Installation & Services
Need help installing your new appliance? Your questions about services and warranties answered.
Missing your order confirmation, or looking for information on delivery status? Find information on how to proceed.
Disposing of an AEG appliance? Find information on how to dispose of responsibly.
Learn more about how AEG works with sustainability.