Issue
- What information is needed before contacting an Authorized Service Centre?
- Where the data plate is located?
- What information the data plate contains?
- Where can I find appliance's PNC number?
Applies to
- domestic appliances manufactured by Electrolux Group
Resolution
1. When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:
Data plate with the model number, product number (PNC), ELC and serial number:
1. Model number
2. Product Number Code (PNC)
3. ELC number
4. Serial number
2. Data plate locations are as follows:
 | Microwave: at the back of the appliance |  | Hob: on the underside of the appliance |
 | Cooker Hood: near the motor, behind the filter |  | Cooker: around the door cavity |
 | Oven: around the door cavity |  | Washing machine (Top-Loader): Behind the appliance door or behind the filter door |
 | Washing machine (Front-Loader): Behind the appliance door or behind the filter door |  | Dryer: Behind the appliance door. |
 | Vacuum cleaner: on the underside of the appliance |  | Chest Freezer: on the underside of the door |
 | Dishwasher: on the corner of the door |  | Refrigerator/Freezer/Fridge freezer: Inside on the side |
