Covid-19 Information

Dear Customer,

The health and safety of our consumers and employees is our highest priority. We are constantly monitoring the situation and act based on the latest information and recommendations from the Republic of Ireland government.

For more information on the latest government advice, please visit . We are doing our best to support you in any way we can and we apologise if the answering times are longer than usual. 

You can contact us via the following channels:

Support Center

Opening hours: Monday to Friday 9am - 5pm

- Call us: 081 8543888
- Contact Form

What to expect if you require a repair

If you require a repair visit, we recommend you get in touch with our contact centre first to see if this is something that we can solve without a technician visiting your home.

We are currently prioritizing essential repairs. This applies to: refrigeration appliances, washing machines, cooking appliances and dishwashers. 

If you or anyone in your home are self-isolating in accordance with the latest government guidelines, we regret that we will not be able to attend your property at this time. You can contact us if you live alone, after 7 days from the day symptoms started. If anyone you live with has symptoms, then the entire household needs to isolate and you can contact us after 14 days from the day symptoms started.

If you already have a booked repair visit, you can easily re-book your already planned service visit by calling us on 081 8543888

In order to protect the health and safety of our independent service providers employees, AEG has implemented additional requirements for service technicians during your repair visit. This means that our technicians will need to use the external door nearest to the appliance if possible, avoid direct contact including handshakes, will distance themselves from you during the repair, ask to wash their hands and may ask additional questions around your health, the result of which may be that we propose a later date for a visit. 

Purchasing spare parts and accessories online

Currently the availability and delivery times of our spare parts and accessories are unaffected by the impact of Coronavirus (COVID-19). 

  • basket
    The online store is still open

    We are taking all appropriate measures to ensure we have sufficient kitchen and home appliance spares and accessories stock to serve everyone. 

  • phone
    Customer service

    By following government guidelines, our customer service team is well prepared to work remotely in order to provide you with timely and accurate assistance.

  • delivery
    Delivery Staus - Spares and Accessories

    For your information delivery drivers will not be asking for customers to sign for parcels. We will update if delivery times are extended.  This is to be provided by the shipping agency.  

    Currently the availability and delivery times of our spare parts and accessories are unaffected by the impact of Coronavirus (COVID-19).