GENERAL TERMS AND CONDITIONS OF SALE
1.1. AEG is a brand that is owned by AB Electrolux and the AEG online shop available at https://www.aeg.ie (“Site”) is operated by Electrolux Group Ireland Ltd, Registration No: 9118 (“Electrolux”) which is part of the AB Electrolux group of companies.
1.2. These general terms and conditions of sale (“Conditions”) apply from 22nd April 2021 and are applicable to every offer, purchase order, order confirmation, delivery, invoice or agreement for the sale of products and services marked with a ‘buy-button’ (“Product” or “Products”) listed on the Site. The Products listed on the Site are sold and marketed by Electrolux to its customers (each a “Customer”). For the avoidance of doubt, separate terms and conditions apply for the spare parts and accessory shop available at firstname.lastname@example.org where you can also find the terms and conditions applicable for any product offerings and purchases made in that shop.
1.4. When placing an Order (as defined below) and accepting these Conditions, the Customer confirms that he or she is legally capable of entering into binding contracts and is not purchasing Products for the purpose of resale. If the Customer is a consumer as defined by Regulation 2 of the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. 484 of 2013) (“Consumer”), the Customer confirms that he or she is at least eighteen (18) years old when placing an Order. If the Customer is not a Consumer, Section 9 shall not apply and the Customer shall not benefit from the consumer rights as set out in Section 10.2 to 10.7 or any extended warranty referred to in Section 11.
1.5. The placing of an Order by the Customer and acceptance of these Conditions by ticking the confirmation box as part of the check-out process shall be considered as a binding acceptance of the Conditions by the Customer, to the exclusion of any other terms which are implied by prior dealings, trade, custom or practice and any of the Customer’s terms and conditions. Variations from the Conditions shall only be binding upon Electrolux, if expressly agreed to in writing by an authorized representative of Electrolux. In the event of a conflict between the Conditions and any conditions expressly agreed in writing between Electrolux and the Customer, the provisions of the latter shall apply.
1.6. Electrolux reserves the right to change the Conditions at any time without prior notice. This will, however, not affect any existing Orders and the Conditions in place on the date when the Order is placed by the Customer shall be applicable to such transaction.
1.7. Applicable laws may require that certain communications to the Consumer shall be in writing. By accepting the Conditions, the Consumer agrees that any communications that shall be made in writing can be provided via SMS, email or by posting notices on the Site and that such communication shall be considered to comply with any legal requirement that the communication made by Electrolux to the Consumer shall be in writing. This condition does not affect the Consumer’s statutory rights or any other provision of these Conditions relating to communications.
2.1. The Products and their essential characteristics are described on the Site. Electrolux may change the composition, characteristics, or assortment of the Products on the Site and their presentation or packaging. Such changes shall not apply to Orders already submitted by the Customer unless the changes are required by law.
2.2. The images of the Products on the Site are for illustrative purposes only. Although every effort has been made to display the colours accurately, it cannot be guaranteed that a device's display of the colours accurately reflects the colour of the Products. The Product may therefore vary slightly from those images.
2.3. All Products are subject to availability. Electrolux can only guarantee availability while stocks last. If a Product is placed in the cart, but Electrolux runs out of stock before the Order is completed the Customer will be informed and asked to remove the Product from the cart.
3. ORDERS AND ORDER ACCEPTANCE
3.1. The Customer places an order by completing the online checkout process on the Site (“Order”). Prior to approval of his or her Order, the Customer shall check the order summary and his or her delivery and contact information. The Order constitutes a binding offer by the Customer to purchase the Products detailed therein (“Ordered Products”). After an Order is placed, the Customer will receive an e-mail from Electrolux acknowledging receipt of the Order (“Order Confirmation”). This automated Order Confirmation is solely an acknowledgement of receipt of the Order and does not result in an acceptance of the Order or a binding contract of sale between the Customer and Electrolux.
3.2. A binding contract of sale (“Contract”) between the Customer and Electrolux, is formed after Electrolux has accepted the offer made by the Customer by placing the Order. Acceptance by Electrolux will be made by confirming the Order by sending an email including proof of purchase of the Ordered Products, by confirming the dispatch of the Ordered Products, or through conduct, in particular by scheduling an appointment for delivery of the Ordered Products or by actual delivery.
3.3. If, while processing an order, Electrolux discovers that all or part of the Ordered Products are not available or for any reason cannot be delivered to the Customer, Electrolux will immediately and no later than fourteen (14) days after the date on which the Order was placed inform the Customer about this and cancel the Order fully or in part if the Customer wishes to receive only part of the Order. Electrolux will reimburse any amounts already paid to Electrolux by the Customer in relation to the Order or, in case of partial acceptance of the Order, the Ordered Products that were not accepted.
3.4. Electrolux will remain the owner of the Ordered Products and shall not be obliged to deliver any Ordered Products or perform any other obligation under a Contract until Electrolux has received final confirmation of payment in full of all amounts due by the Customer to Electrolux under the relevant Contract.
3.5. The Customer will be responsible for the accuracy of the e-mail address, delivery address, the Customer’s contact mobile telephone number and all other information provided to Electrolux. If the Customer discovers that any information provided to Electrolux as part of placing an Order is incorrect, the Customer shall immediately inform AEG Customer Service and provide the correct information. In the event that it would not be possible to correct the information due to the risk of fraud or for any other reason, Electrolux reserves the right to cancel the Order and will reimburse any amounts already paid to Electrolux by the Customer in relation to the Order.
4.1. The Ordered Product (except for major appliances) will be delivered to the delivery address anywhere within the Republic of Ireland in accordance with the selected delivery option and within the estimated delivery time as specified in the Order Confirmation. Large Domestic appliances are only delivered in Dublin City & County. The Customer shall accept partial deliveries of Ordered Products.
4.2. The delivery dates provide on the Site and in the Order Confirmation are estimated delivery dates and non-binding. In the event that there is a change to the estimated delivery date provided in the Order Confirmation as a result of manufacturing delays or other unforeseen events, Electrolux will provide the Customer with a new delivery date or, if delivery is made through appointment as set forth in Section 4.4, contact the Customer to set a new appointment. If Electrolux is not able to deliver an Ordered Product within thirty (30) days after the Order was made by the Customer, and unless a later delivery date has been expressly agreed between Electrolux and the Customer, the Customer has a right to cancel its Order in respect of the Ordered Product which has not been delivered and Electrolux will reimburse any amounts already paid to Electrolux by the Customer in relation to such Ordered Products.
4.3. Various delivery methods may be available to the Customer, depending on the type and size of the Ordered Products and the address to which the Customer would like the Ordered Products to be delivered. Information about the delivery options offered by AEG and related requirements and limitations can be found here https://www.aeg.ie/support/support-articles/buying-directly-from-aeg/. Before the Customer places an Order, he or she shall be informed of how the Ordered Products will be delivered and any requirements related to such delivery.
4.4. If an appointment must be made for delivery to take place, Electrolux or a designated third party shall contact the Customer after the Order is placed to set an appointment for the delivery to take place on a specified date and time period (“Appointment”). Any cancellation or rebooking by the Customer of an Appointment must be made at least forty-eight (48) hours before the scheduled delivery time and the Customer shall contact Electrolux by email at https://email@example.com or by telephone at 0818543222 if the Customer would like to cancel or rebook an Appointment. If a cancellation/rebooking is made after this time, Electrolux reserves the right to not refund any costs incurred by Electrolux relating to the delivery to the Customer. The Customer will also have to pay for a new delivery of the Ordered Product. This applies also in cases where the first delivery was included in the price of the Ordered Product or delivery was otherwise provided to the Customer at no additional cost. If the Customer has ordered installation of the Ordered Product, the same cancellation/rebooking policy applies and any costs incurred by Electrolux relating to the installation will not be refunded by Electrolux and the Customer will have to pay for a new installation of the Ordered Product, see also Section 5. This does not affect the Consumer's statutory rights.
4.5. The Ordered Product is delivered to and will be under the responsibility of the Customer from the time the Ordered Product is physically delivered to the Customer, or to any third party designated by the Customer to take delivery. A person designated to receive the delivery on the Customer’s behalf must be at least eighteen (18) years old and present both his or her own and the Customer’s identification to enable the delivery to take place.
4.6. If the Customer fails to take possession of the Ordered Product at the time of delivery, and this is not due to any fault of Electrolux, Electrolux will not refund any costs incurred by Electrolux relating to the delivery or any services ordered to be performed at the time of delivery to the Customer. If the Customer would like a new delivery of the Ordered Product, the Customer should contact AEG Customer Service at 0818543222 or https://firstname.lastname@example.org. The cost for any new delivery and additional services ordered by the Customer, such as installation shall be paid by the Customer.
4.7. If the Customer does not order a new delivery of the Ordered Product or such delivery is not ordered within fourteen (14) days after the first delivery attempt failed, Electrolux may terminate the Contract through notice to the Customer by any written means and at no additional cost to or compensation being due by Electrolux, other than the reimbursement of the price paid by the Customer to Electrolux for the Ordered Product, as the case may be less any costs incurred by Electrolux due to the return of the Ordered Product and/or any loss of value of the Ordered Product suffered since the first attempt to deliver.
4.8. If an Ordered Product shall be delivered with home delivery the Customer is obliged to ensure that it has protected floors, walls and thresholds, with extra protection for walls and ceilings in confined spaces, and that there is clear and free access without hindrance for the delivery of the Ordered Product and provision of any additional services ordered. The Customer also understands that Electrolux’s third-party service providers work with protective equipment such as safety shoes due to work environment and safety. Electrolux or any designated third party is not responsible for any damage incurred which is due to the Customer not having ensured sufficient protection of any surfaces or if such damage is otherwise not due to negligence or fault by Electrolux or the third party service provider appointed by Electrolux.
4.9 Risk in and ownership of the Ordered Product shall pass to the Customer upon the later of the time of delivery of the Ordered Product to the Customer or, if an installation service is ordered, upon completion of the installation of the Ordered Product. If the Customer cancels the Order under Section 9 the risk in and ownership of the Ordered Product shall revert to Electrolux upon the return of the Ordered Product to Electrolux or its authorised third party.
5. INSTALLATION SERVICES AND ADDITIONAL SERVICES
5.1. The delivery of the Ordered Product will only include installation if this is expressly specified on the Site with regard to the Ordered Product or if the Customer has purchased the installation of the Ordered Product by adding it to the Order. Installation service is subject to availability and can be performed for certain Products as stated on the Site. As stated in Section 4.1, some Products are only delivered in Dublin City and County.
5.2. The Customer acknowledges that specific conditions, requirements and/or restrictions may apply when a Customer is purchasing an installation service or a Product that includes installation by Electrolux or a designated third party appointed by Electrolux. Detailed information about applicable installation requirements depending on type of Product is provided on the Site and further information may also be provided during the check-out process when ordering a Product or by the installer prior to the start of any installation service. The Customer undertakes to comply with such further conditions, requirements and/or restrictions. In case of conflict, such special conditions and/or restrictions shall take precedence over the Conditions.
5.3. Subject to Section 5.2, the following conditions apply to any installation service performed by Electrolux or a designated third party appointed by Electrolux:
Electrolux or the designated third party will contact the Customer to schedule an Appointment for the installation service to be performed. The Customer agrees to allow the installer to visit his or her premises and carry out the installation service.
The installation will only take place if there is someone authorised by the Customer who is present at the designated premises during the Appointment and to allow entry to the premises. The installer will not wait more than 10 minutes past the scheduled Appointment time, following which the Customer will need to contact https://email@example.com to schedule a new Appointment for installation in which case an additional cost corresponding to the cost of a new installation service based on the current price list for such services may be charged. This applies also in cases where the first installation was included in the price of the Ordered Product.
The Customer is responsible for ensuring that the Ordered Product fits in the intended installation site and that hoses and cables, as relevant, are sufficient for the installation to be effected in accordance with Electrolux’s installation requirements. Installation always takes place on existing outlets for electricity and, where applicable, water and sewage. The Customer is also responsible for ensuring that at the time of installation and as relevant depending on the Ordered Product, there is electricity and/or internet connection available as well as existing water supply.
Electrical installation is only performed on the extended electrical outlet / terminal block with the intended voltage for the product. The installation is carried out with the product cord that comes with the Ordered Product or the electrical cord from the old product if it is deemed by Electrolux or the designated third party to be in good condition. Moving electrical outlets or pulling out new ones is not included in the service.
The installation services do not include any form of carpentry work such as drilling holes in walls or cabinets.
If Electrolux or the designated third party installer considers that the work with an electrical installation is or may be dangerous or is contrary to applicable laws and regulations, or may cause damage to persons and or the environment or is otherwise not considered appropriate, the installer has the right and obligation to perform the service.
Where the installer fails to carry out any installation service, or such service must be interrupted, due to (i) the Customer not having followed the installation requirements for the Ordered Product provided to the Customer in these Conditions, on the Site or at any time prior to the start of the installation service, or (ii) any other interference or hindrance at the designated premises not due to any fault or negligence by Electrolux or the designated third party, the Customer will need to schedule a new Appointment at additional cost as agreed between the Customer and the installer or, as applicable, corresponding to the cost of a new installation service with a maximum cost of €100 per appliance per Ordered Product. This applies also in cases where the first installation was included in the price of the Ordered Product.
The Customer is entitled to request that the Ordered Product is re-installed or a refund, as applicable, if the performed installation service has not been carried out in accordance with these Conditions or his or her statutory rights. Electrolux reserves the right to inspect the installation site either directly or through its designated third party and to verify such a request. If the issue results from (i) any (installation) instructions provided by the Customer that were against the instructions of Electrolux or the installer, (ii) misuse, neglect, physical damage, tampering or incorrect adjustment, or (iii) normal wear and tear, Electrolux reserves the right to refuse to issue a refund to the Customer or to claim compensation from the Customer in case the installation service has nonetheless been performed twice. If the Customer is a Consumer, this does not affect the Consumer’s statutory rights. When a refund is to be issued, Electrolux will process this as soon as possible and in any case within fourteen (14) days of the day the Customer received confirmation of his or her entitlement to a refund. Unless otherwise agreed, the refund will normally be made by means of the same payment method originally used by the Customer when purchasing the Ordered Product.
If a Consumer exercises its right of cancellation as set out in Section 9 and returns an Ordered Product that has been installed, the Product will have to be disconnected by the Consumer and at the Consumer’s expense unless otherwise agreed by an authorized representative of Electrolux and the Consumer. The same applies if a Consumer requests an exchange of an installed Product for a comparable Product within the scope of the cancellation period, in which case the Consumer will also have to purchase a new installation service in order for the exchanged Product to be installed at delivery.
5.4. Any cancellation or rebooking by the Customer of an Appointment for installation must be made at least forty-eight (48) hours before the scheduled installation time. The Customer shall contact Electrolux directly by email at https://firstname.lastname@example.org or by telephone at 0818543222 if the Customer requests a cancellation or rebooking of an Appointment for installation. If a cancellation/rebooking is made after this time, Electrolux reserves the right to not refund any costs incurred by Electrolux relating to the installation to the Customer and the Customer will have to pay for a new installation of the Ordered Product. The cost for a new installation will not exceed €100 per Ordered Product. This applies also in cases where the first installation was included in the price of the Ordered Product or otherwise provided to the Customer at no additional cost.
5.5. In connection with the installation of an Ordered Product, Electrolux or the designated third party may assist with the disconnection of the old product provided that such disconnection service has been purchased by the Customer or is otherwise included in the Customer’s Order which has been accepted by Electrolux.
5.6. It may for certain Products be possible for Customers to purchase additional services on the Site, such as extended warranties or special delivery conditions. Such additional services may be subject to specific general terms and conditions which in that case will be displayed and made available to the Customer before the Customer places an Order.
6. TRANSPORT OF OLD PRODUCT TO RECYCLING
6.1. In connection with the home delivery of an Ordered Product, Electrolux or the designated third party is required to collect the Customer’s old product of the same type and size as the Ordered Product for environmental recycling if such collection service has been requested by the Customer.
6.2. For Electrolux or the designated third party to be able to perform the collection service, the old product must be removed and disconnected and, if necessary, defrosted and emptied of water. Disconnection of the old product is only included in the collection services where when the Customer has ordered a service including both installation of the Ordered Product and collection for recycling of the old product. If the old product is disconnected by the Customer, the Customer shall also move the old product to a safe place for collection.
6.3. The collection of an old product for recycling can only be ordered in connection with home delivery and cannot be ordered separately. If the transport of an old product is not possible due to any fault of the Customer, for example if the Customer has not followed any of the requirements set out in Section 6.2 or if the old product is not of the same type or size as the Ordered Product, Electrolux reserves the right to not perform the collection service ordered or, as agreed with the Customer, invoice the Customer for any additional costs that may arise relating to the collection service. Electrolux will not refund any costs incurred by the Customer relating to the non-performance of a collection service in the event that such non-performance is due to any fault or negligence by the Customer.
7. PRICES FOR PRODUCTS AND SERVICES
7.1. All prices of the Products or additional services are as quoted on the Site and include applicable taxes. Unless indicated otherwise on the Site or during the check-out process, prices do not include delivery costs which are quoted separately on the Site. Prices are subject to change at any time, but such changes will not affect Orders that have already been placed by the Customer and the Customer has received an Order Confirmation by email.
In the event that any information about prices on the Site is not correct and this was known or, due to the obvious nature of the inaccurate information, should have been known by the Customer, Electrolux reserves the right to, where agreed between Electrolux and the Customer, either update the Order with the correct price or cancel the Order through notice to the Customer by written means and at no additional cost to or compensation being due by Electrolux , other than the reimbursement of the price paid by the Customer to Electrolux for the Ordered Product.
7.3. Prices for delivery or installation services are determined on the assumption that these services can be performed under normal conditions. If access to the place of delivery is difficult due to reasons attributable to, by way of example but not limited to, the presence of gates, narrow passages, traffic restrictions on heavy vehicles, reduced size of elevators, absence of elevators or hoists in case of deliveries to the upper floors, or deriving from the need to adapt the furniture to install the Ordered Product, the price for delivery or installation can be made subject to an additional cost to be agreed in advance between the Customer and Electrolux or the designated third party responsible for the performance of the service. If no agreement can be reached, the Ordered Product will remain in the possession of Electrolux, the designated transporter or installer. In such a case, Electrolux reserves the right to terminate the Contract through notice to the Customer by written means and at no additional cost to nor compensation being due by Electrolux, other than the reimbursement of the price paid by the Customer to Electrolux for the Ordered Product, as the case may be less any costs incurred by Electrolux and/ or loss of value of the Ordered Product suffered since the first attempt to deliver. Electrolux will also not refund any costs relating to the delivery or installation of the Ordered Product or any additional services ordered by the Customer which were scheduled to take place at the time of delivery and/or installation of the Ordered Product, as applicable.
8.1. Payment is limited to the options provided on the Site and includes major payment cards Visa, Visa Debit , Mastercard, Mastercard Debit, American Express and PayPal.
8.2. The undertaking to pay given by means of a payment card is binding. By communicating the information on his or her payment card, the Customer authorizes Electrolux to charge his or her payment card for the amount corresponding to the total price of the Order all inclusive.
8.3. To this end, the Customer confirms that he or she is the holder of the payment card to be charged and that the name on the payment card is the Customer’s. The Customer shall provide Electrolux with such information regarding the payment card which is necessary for the transaction to be completed.
8.4. When payment is made by means of payment card, the money will be reserved when the Order is placed provided that the transaction is approved, and an Order Confirmation will be sent to the Customer’s email address. The payment card will be debited when the Ordered Products are ready for delivery to the Customer.
8.5. Any payments made through PayPal will be subject to separate terms and conditions between the Customer and PayPal which will include information about, for example, how money is reserved and captured as part of the payment process. For the avoidance of doubt, any such terms and conditions are between the Customer and PayPal and Electrolux is not party to such agreement.
8.6. Electrolux shall use all reasonable endeavours to ensure the confidentiality and security of data transmitted on the Site.
9. RIGHT OF CANCELLATION
9.1. Pursuant to Regulation 14 of the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. 484 of 2013) the Consumer shall have a period of fourteen (14) days from the day he or she takes possession of the Ordered Product, to exercise his or her right of cancellation without having to justify or provide a reason for such a decision. If the Ordered Products are delivered through separate instalments but are part of the same Order, the fourteen (14) day cancellation period shall be counted from the date of receipt of physical possession of the last Ordered Product.
9.2. If the Consumer exercises the cancellation right, Electrolux shall refund all the payments received from the Consumer relating to the Ordered Product, including the price and the original delivery costs. However, if the Consumer has chosen an express delivery or other special delivery method for the original delivery, Electrolux will only reimburse costs corresponding to a standard delivery based on the Ordered Products. If the Customer has ordered more than one Product and only part of the Ordered Products are being returned by the Customer, Electrolux will not refund the delivery cost to the extent such delivery costs would have been the same if the Customer would only have ordered the Product which is not being returned. Electrolux may moreover withhold that part of the original payment that corresponds to the reduction in value of the Ordered Product caused by the handling of the Ordered Product by the Consumer that goes beyond what is necessary to verify the nature, characteristics and functioning of the Ordered Product. The Consumer acknowledges that Products that are consumables may have lost all value in case they are unsealed in which case Electrolux will not refund the price of the Ordered Product. If at delivery, the Ordered Product has been installed by Electrolux or a designated third party, and such installation has been accepted by the Consumer to be performed before the end of the fourteen (14) day cancellation period, Electrolux may moreover withhold the installation costs paid by the Consumer. The same applies for any other service ordered by the Consumer that the Consumer has accepted to be performed before the end of the fourteen (14) day cancellation period and which would otherwise have been covered by the Consumer’s right of cancellation.
9.3. The cancellation right may be exercised by sending notification to Electrolux by mail to the following address AEG Customer Service, Electrolux Group Ireland ltd Suite 7 & 8, Westland House, Nangor road Dublin 12. D12 TR98 or by e-mail https://email@example.com. The Consumer can also contact AEG Customer Service by telephone at 0818543222 This notification can either be made by providing Electrolux with a completed cancellation form included as an Exhibit to these Conditions and also available here https://www.aeg.ie/support/support-articles/buying-directly-from-aeg/, or by submitting any other express or unequivocal statement of his/her decision to cancel the Contract.
9.4. In case of the exercise of the right of cancellation, the Consumer shall return the Ordered Products no later than fourteen (14) days after communicating his or her decision to cancel the contract. Ordered Products delivered by other means such as by Appointment shall be returned by the Consumer to the following address: Caulfields Distibution, 5 Baldonnell Ind. Est. Baldonnell. Dublin 22. For Products delivered through Appointment, the Consumer shall contact Electrolux to agree on a time for collection of the Ordered Product. Collection is only available from the original delivery address.
9.5. Unless expressly provided for on the Site or in the Order Confirmation, the return or collection of the Ordered Products due to the Consumer exercising his or her right of cancellation will be at the cost of the Consumer. The Consumer remains entitled to return the Ordered Product by means of a more cost-efficient and still reliable method of return offered by a recognised delivery service provider.
9.6. Electrolux will refund the Consumer within fourteen (14) days after the day it is informed of the decision of the Consumer to exercise his or her right of cancellation. Electrolux may, however, withhold the reimbursement until Electrolux has received the returned Ordered Product, or until the Consumer has supplied evidence of having sent back the Ordered Product, or until Electrolux has collected the Ordered Product, whichever is earlier. Reimbursement shall be made by means of the same payment method used by the Consumer to pay for the Ordered Products, unless the Consumer and Electrolux have expressly agreed otherwise.
9.7. The cancellation right set forth in this Section 9 shall not apply to:
the delivery of Products which are not suitable for return due to health protection or hygiene reasons if unsealed by the Consumer after delivery, or which are, after delivery, inseparably mixed with other items;
the delivery of Products made to the Consumer’s specifications or clearly personalised;
the delivery of Products which are liable to deteriorate or expire rapidly;
urgent repairs or maintenance specifically requested by the Consumer to be performed by Electrolux or a designated third party; or
an installation service or any other service ordered by the Consumer which has been fully performed and the Consumer has accepted that the performance of such service shall start before the fourteen (14) day cancellation period has expired.
10. CONFORMITY, WARRANTY AND CLAIMS
Conformity and damage during transport
10.1. The Customer shall inspect and examine the Ordered Product immediately upon receipt and verify whether the quality and quantity correspond to what has been contractually agreed. Any claim for non-conformity in quantity or for visible defects shall be notified to Electrolux in writing within a reasonable time from the time where the non-conformity was discovered. For business Customers, a claim made within seven (7) days from when the Ordered Product was delivered shall be considered made within reasonable time and for Consumers, a claim made within two (2) months from when the Consumer discovered the damage shall always be considered made within reasonable time. Any such claim must be made in writing and shall include reasonably detailed information concerning the Ordered Product and the defects in respect of which the Customer raises the claim. This does not affect the statutory rights of a Consumer.
Legal warranty for Consumers
Electrolux’ is under a legal duty to supply the Ordered Product in conformity with the Contract and all Products offered and sold on the Site are covered by the implied warranties as to conformity with description, merchantable quality and fitness for purpose pursuant to the Sale of Goods Act 1893 (as amended by the Sale of Goods and Supply of Services Act 1980) and the European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003 . A complaint that an Ordered Product does not comply with the above provisions will not be accepted if made in excess of two years from the date of its delivery.
If the Consumer wishes to claim that an Ordered Product is faulty, he or she shall so inform Electrolux within a reasonable time from the time when the Consumer discovered or should have discovered the fault. Notice given within two (2) months of the Consumer discovering the fault shall always be deemed to be in time. The Consumer must show that the Ordered Product was purchased from Electrolux and when the purchase took place, preferably by means of the Order Confirmation and proof of purchase. If, on a claim being made, it proves that there is no fault in the Ordered Product falling within the scope of Electrolux’ liabilities under mandatory law, Electrolux is entitled to compensation for the cost of inspection required in order to investigate the claim. Electrolux, or a designated third party, will inform the Consumer of any such costs in advance.
Where an Ordered Product is faulty and this falls within the scope of Electrolux’ obligations under law, the Consumer is entitled to have the defect rectified by repair or by supply of a fault-free Product. Electrolux will accommodate the manner of rectification requested by the Consumer unless the manner of rectification would be disproportionate, taking into consideration the value of the Ordered Product would have if there were no lack of conformity, the significance of the lack of conformity, and whether the alternative remedy could be completed without significant inconvenience to the Consumer. If the Consumer is entitled to neither repair nor replacement, or if Electrolux has not completed the repaired or replaced with a fault-free Product within a reasonable time, or where Electrolux has not completed the repair or replacement without significant inconvenience to the Consumer, then the Consumer may require an appropriate reduction of price or have the contract rescinded.
Deterioration of the Ordered Product, or part of the Ordered Product, due to normal wear and tear, as well as normal maintenance of the Ordered Product, and any accessories and consumables is not covered by the legal warranty set forth in this Section 10, unless this is due to breach of any of the warranties in Section 10.2.
The warranties in Section 10.2 also do not apply if the deterioration or fault of the Ordered Product is the result of:
abuse or misuse of the Ordered Product contrary to the user instruction manual and/or the instructions on the packaging of the Ordered Product, including use of the Ordered Product for other purposes than for which it was intended;
an accident or other external effect;
improper preventive maintenance of the Ordered Product;
alteration or modification of the Ordered Product which may result in damage to the Ordered Product or may cause the Ordered Product to no longer operate as intended;
incorrect installation or storage of the Ordered Product; or
repair, modification or servicing of the Ordered Product performed by any unauthorized service personnel or is the result of other than original parts being fitted; or
use of the Ordered Product after giving notice to Electrolux of the alleged breach of warranty.
How to Communicate with Electrolux
10.7. The Consumer may contact Electrolux to arrange return or collection, or regarding any complaint or claim on the basis of the legal or any additional commercial warranty that may be applicable either by mail to AEG Customer Service. Suite 7 & 8 Westland house, Nangor road, Dublin 12 D12 TR98, or by e-mail to https://firstname.lastname@example.org, or by contacting AEG Customer Service by telephone at 0818543222. Electrolux will acknowledge any request, claim or complaint within two (2) working days and will seek to resolve it as soon as commercially reasonably possible thereafter.
Customers who are not consumers
In relation to Customers who are not Consumers, Electrolux warrants that, on delivery, any Ordered Products which are goods shall conform in all material respects with their description; and be free from material defects in design, material and workmanship.
10.9 Subject to clause 10.10, if:
The Customer gives Electrolux notice in writing within a reasonable time of discovery that an Ordered Product does not comply with the warranties set out in Section 10.8;
Electrolux is given a reasonable opportunity of examining that Ordered Product;
The Customer returns such Ordered Product to Electrolux at Electrolux’s cost;
Electrolux shall, at its option, repair or replace the defective Ordered Product or refund the price of the defective Ordered Product in full.
10.10 The provisions of Section 10.6 shall apply mutatis mutandis in relation to a sale of Ordered Products to a sale of Ordinary Products to a Customer who is not a Consumer.
10.11 Except as provided in Sections 10.8 to 10.10, Electrolux shall have no liability to the Customer in respect of an Ordered Products’ failure to comply with the warranty set out in Section 10.8.
Sections 10.8 to 10.11 shall apply to any repaired or replacement Ordered Product supplied by Electrolux under Section 10.9.
10.13 Except to the extent expressly stated in Section 10.8, all terms implied by the Sale of Goods Act 1893 (as amended by the Sale of Goods and Supply of Services Act 1980) and all other terms implied by law are excluded.
11. EXTENDED WARRANTY
11.1. In addition to the legal warranties and rights mentioned in Section 10.2Error! Reference source not found., Consumers may be entitled to an extended warranty as indicated on the Site and in the invoice and/or Order Confirmation.
11.2. Apart from the duration of the warranty period and unless otherwise stated in the separate terms and conditions for such extended warranty as provided on the Site, the extended warranty applies under the same conditions as those set out in Sections 10.3 to 10.7.
12. INSTALLATION AND USE
12.1. The Ordered Product shall always be installed and used in accordance with the instructions and warnings provided in the user instruction manual.
12.2. Unless an installation service has been ordered via the Site or is expressly included in the Order, the Customer is responsible for the correct installation of the Ordered Product.
12.3. The installation of some Products requires the intervention of authorized and professionally qualified personnel to avoid the risk of damage to the premises and/or Ordered Products and/or to avoid personal injuries, with particular reference to the installation, use and maintenance of components for the use of gas, electrical equipment, hydraulic parts and related components. Customers should always read and follow the user instruction manual and/or the instructions on the packaging of the Ordered Products.
12.4. To the maximum extent possible under applicable law, Electrolux assumes no responsibility for claims attributable to unintended use of the Product, its incorrect handling or incorrect installation (other than when Electrolux, or an Electrolux designated third party, has performed the installation).
12.5. For any information regarding the maintenance of the Products, the Customer should consult the user instruction manual or contact Electrolux’ Customer Service.
13. FORCE MAJEURE
13.1. Electrolux shall be legally released from, and not obliged to comply, wholly or partially, with any obligation in relation to the Customer in case of an unforeseeable event outside Electrolux’ control (force majeure), which shall include (but not be limited to) fire, explosion, quarantines, pandemics, typhoon, flood, war, riot, stoppages of work, industrial action, any form of governmental intervention, breakdown of plant or machinery (including transportation), or any other circumstances outside the reasonable control of Electrolux.
13.2. During an event of force majeure, the obligations on the part of Electrolux are suspended for a period equal to the period during which the event of force majeure exists. If the event of force majeure continues for a period of more than two (2) months, either party may terminate the Contract affected by the event of force majeure with immediate effect by notifying the other party in writing thereof, without any compensation being due, other than the reimbursement by Electrolux of all amounts paid by the Customer to Electrolux for the Ordered Product.
14.1. Subject to the limitations specified in the European Communities (Unfair Terms in Consumer Contracts) Regulations, the Sale of Goods Act 1893, the Sale of Goods and Supply of Services Act 1980 and the European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003 or at any given time other applicable mandatory legislation and without prejudice to the warranties (legal or commercial) that apply in respect of the Ordered Product as set out in Section 10, Electrolux excludes all other warranties and liabilities to the Customer to the maximum extent permitted by law. A Customer is obliged to mitigate its loss by reasonable efforts. Any negligence on the part of the Customer in this regard will reduce the Customer’s award of compensation accordingly.
14.2. Without prejudice to Section 14.1 and to the maximum extent possible under applicable law, Electrolux’ liability shall be limited to direct damages caused by its fraud, deception or intentional breach. Electrolux’s aggregate liability under any agreement arising out of or in connection with the Conditions shall in no event exceed the total amounts paid to Electrolux by the Customer during the term of such agreement. Electrolux’s liability for any single event shall not exceed the amount paid to Electrolux by the Customer pursuant to the Order Confirmation and the invoice to which the liability pertains. Any liability of Electrolux for any indirect or consequential damages or losses is expressly excluded.
14.3. If the Customer, also being a Consumer, uses the Ordered Products for any commercial, business or re-sale purpose Electrolux will have no liability to the Customer for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15. APPLICABLE LAW AND JURISDICTION
15.1. These Conditions are governed by Irish law and the Customer or Electrolux can bring legal proceedings in respect of the Ordered Products in the Irish courts.
15.2. For alternative dispute resolution, in the event of a cross boarder purchase, there is also the EU Commission's platform for alternative online dispute resolution (ODR). More information about alternative online dispute resolution and how to submit a complaint can be found on the EU Commission’s website: http://ec.europa.eu/odr.
16. COMPANY INFORMATION AND CONTACT DETAILS
Electrolux Group Ireland Ltd
Registration No: 9118
VAT No: IE8R56379S
Suite 7 & 8, Westland House, Nangor Road, Dublin 12 D12 TR98
Email address: email@example.com
EXHIBIT 1 - MODEL CANCELLATION FORM:
This form can be used when you as a Consumer would like to cancel the contract you have entered into with Electrolux Group Ireland Limited (Electrolux) in accordance with Regulation 14 of the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 844 of 2013) and as set out in Section 9 in the Conditions. Instead of using this form you can contact Electrolux by sending an email to https://firstname.lastname@example.org or contacting AEG Customer Service at 0818543222. You can also use the cancellation form below or published on https://www.aeg.ie/support/support-articles/buying-directly-from-aeg. Regardless of how you decide to contact Electrolux, please remember to always save any confirmations received and forms submitted showing that you have exercised your right of cancellation.
Please only complete this form and send to Electrolux if you would like to use your right of cancellation.
Name of Electrolux entity
Electrolux Group Ireland Ltd
Suite 7 & 8, Westland House, Nangor Road, Dublin 12. D12 TR98
Information about Consumer
Name 2 (if more than one person who purchased the products)
Example: I herebygive notice that I cancel my contract of sale in respect of the following products and services (include information about the relevant product(s)/services).
Products received (date)
Signature (only if submitting in paper format)
Signature 2 (if more than one person who purchased the products)